![]() It would be inaccurate with our efforts if we took little to no action to block them. Almost all users are using UltraViewer for good purposes (for remote working, remote support, etc.) there are just some scammers abusing our software, and we're working hard to combat them. If you're writing to us about UltraViewer, a remote desktop software, and some scammers who are using it, We can assure you, we are not associated with any of these instances. ) Looking forward to hearing from you, Sincerely,ĭear Sin Reaper, We deeply and sincerely apologize from the bottom of our hearts for any inconvenience caused to you and anyone who is the victim of scammers. It's just a remote desktop software (for remote working, remote support etc. If you don't know what UltraViewer is and what it's used for, or if you don't use it for any other purposes, please remove it from your PC. Also if you have lost money or anything, please contact the police and tell the police contact at so we can help the police to find out the scammer. Please tell us their UltraViewer's ID so we can block them from our system. ![]() Next, please open UltraViewer, go to menu File > View Logs to see their UltraViewer's ID. We're taking further steps to block those scammers from using our software, If they are already connected to your PC for a while, please close UltraViewer by going to menu File > Exit so they get disconnected from your PC. Almost all users are using UltraViewer for good purposes (for remote working, remote support etc.), however there are just a few scammers who are abusing our software to scam other people. Warm regards,ĭear Mike, We're really sorry for any inconvenience caused to you, We can assure you, we are not associated with any of these instances. If you have any further questions or require assistance, please feel free to reach out to us. We sincerely value your support and trust in our efforts to combat scammers. Thank you once again for sharing your feedback. Rest assured, we are working tirelessly to enhance our security measures and raise awareness among our users to protect themselves from potential threats. We genuinely sympathize with your concern about vulnerable individuals, particularly seniors, falling victim to these scams. By reporting scams, you help us in identifying and blocking these scammers effectively based on the information provided. To report any scam incidents, we urge you and all our users to visit our dedicated scam reporting page at. However, we are actively taking steps to combat these cybercriminals and prevent them from exploiting our platform. Unfortunately, scammers can misuse any software or service, including paid ones. We completely understand your frustration, and we want to clarify that the presence of scammers is not related to whether our software is free or not. Your feedback truly touches our hearts, and we want to emphasize that the safety and security of our users are of utmost importance to us. Sincerely,ĭear Ted, We genuinely appreciate your concerns and would like to assure you that we are deeply committed to addressing the issue of scammers exploiting our software. Thank you for being a responsible and vigilant member of the UltraViewer community. We greatly appreciate your support in helping us achieve this goal. By working together with our users and their vigilance in reporting scams, we can effectively prevent misuse and ensure a safe experience for everyone. Your feedback serves as a vital part of this ongoing effort. Please be assured that we are dedicated to responsible corporate practices and maintaining the integrity of our product. We actively collaborate with law enforcement agencies to address criminal activities involving our software. ![]() We are currently researching the implementation of AI-related technology to automatically block scammers based on accurate user reports. We provide educational resources and guidance to our users to help them recognize and avoid potential scams while using UltraViewer ( ). ![]() Your assistance in reporting such incidents is invaluable in helping us protect our users. We are committed to taking swift action upon receiving reports of misuse. Your reports are instrumental in helping us take immediate action against scammers. To address this issue effectively, we have implemented several measures and encourage our users to actively participate in maintaining a safe community: - Reporting Scams: We urge you and our users to report any suspicious activities or misuse of UltraViewer through our dedicated reporting form, which can be found here. We understand the importance of proactively preventing scammers from misusing our Remote Desktop software. We take your feedback seriously and share our commitment to ensuring a secure and responsible environment for our users. Reply from Ultraviewer Updated Sep 20, 2023ĭear Noordin, Thank you for sharing your thoughts and concerns with us.
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